Help for new user

where is the trouble shooting guide? for some reason i have now sdrsharp.dotnet8.exe and also sdrsharp.dotnet9.exe ? it worked at first with no audio now nothing works ? is there any help or should i just send back ? how do i uninstall all this ? rtl-sdr v4 . never had a v3. new.

Hi, have you been through our quickstart guide at Quick Start Guide?

dotnet8 or dotnet9 both work, they are just built in different versions of the NET platform.

No audio sounds like a simple software misconfiguration regarding the IF bandwidth settings, tuning, or audio gain. Please attach a screenshot showing your settings and spectrum when tuned to an active signal like broadcast FM so we can help.